Privacy Policy

SolarGridX Ventures Private Limited, operating under the brand name “SustVest” (“SustVest” / “We” / “Us”), is dedicated to maintaining the privacy and security of the information provided by each person (“User” / “You”) accessing and using any version of https://www.sustvest.com/ (the “Website”). This Privacy Policy describes how we collect and use User information. This Privacy Policy is published in accordance with the Information Technology Act, 2000 and the rules made thereunder, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”). For the purposes of the DPDP Act, You are the “Data Principal” and SustVest is the “Data Fiduciary” in respect of Your personal data. By accessing or using the Website, You acknowledge that You have read, understood, and agree to be bound by this Privacy Policy. This Privacy Policy does not apply to information collected from residents of countries outside India.

Your continued use of the Website following any changes to this Privacy Policy signifies your agreement to follow and be bound by the updated or modified Privacy Policy. Therefore, We encourage You to review this Privacy Policy each time You access and use the Website. Your use of the Website and any disputes arising therefrom are subject to this Privacy Policy.

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will become effective immediately upon posting the updated or modified Privacy Policy on the Website. We are not obligated to inform You of any modifications.

From time to time, SustVest may offer special programs, activities, events, or promotions (“Programs”) that have unique or additional specific terms, privacy notices, and/or consent forms that explain how any information You provide will be processed in connection with the Programs. You should review the applicable terms before interacting or participating in the Programs.

Personal Information

a) We collect personal information that can identify the User, including but not limited to name, gender, age, date of birth, mobile number, address, email address, identity proof number (such as PAN or Aadhaar, where applicable), bank account details, and investment-related information (“Personal Data” or “Personal Information”), as outlined in this Privacy Policy. Where We collect Aadhaar-related information, We do so only where permitted by law and in accordance with the Aadhaar (Targeted Delivery of Financial and Other Subsidies, Benefits and Services) Act, 2016 and applicable Reserve Bank of India (RBI) and regulatory guidelines, and We do not store or publicly display Your full Aadhaar number except as expressly permitted by law. It is clarified that:

• (i) Some User information must be mandatorily provided, while other information is optional. Certain portions of the information will remain private, and some may be displayed to other Users; We will always inform the User which is which.
• (ii) Additional information may be collected during subsequent use of the Website by the User whenever the User chooses to provide it.

How Does SustVest Collect Personal Information?

a) Certain mandatory information is collected at the time of registration on the Website. This information is required to enable the User to log in to the Website, verify the User's identity, and protect against illegal activities such as fraud, cheating, and misappropriation, as determined by Us and/or our banking and service partners.

b) To use the facilities and services available on the Website, the User may be required, from time to time, to provide certain additional personal information after registration on the Website, which will be collected only upon receiving the User's express consent.

c) We may also automatically receive and collect certain information from Your participation in SustVest programs or contests, industry associations, and other anonymous information in standard usage logs through the web server, including mobile identification information obtained from the equivalent of “cookies” sent to the Website, mobile network information, standard web log information, traffic to and from our Website, tracking inside the Website, and any other available information, including:

• i) the IP address assigned to the User's device;
• ii) the domain server through which the User accesses the Website and its functionalities; and
• iii) the type of device used by the User (“Device”).

It is clarified that this usage information is not linked to any Personal Data and is associated only with the unique identifier of a specific Device.

d) The User may choose to provide Us access to certain personal information stored by third parties, such as social networking sites. We will have access to such information based on the User's privacy settings on those sites and their specific authorization. If the User connects a User account managed by Us with an account maintained by any third party to allow Us access to information in such third-party accounts, the User agrees that We may collect, store, and use that information in accordance with this Privacy Policy.

e) To improve our ability to provide valuable services and experiences to the User, We may automatically receive, collect, and analyze Your location information through various methods, including GPS, IP address, and cell tower location, and gather information about Your Device and its usage.

By engaging with our Website, You consent to the collection and use of information as outlined in this Privacy Policy. Your consent is sought through a clear affirmative action and must be free, specific, informed, unconditional, and unambiguous. You have the right to withdraw Your consent at any time, and withdrawing consent will be as easy as giving it; however, withdrawal will not affect the lawfulness of processing carried out before the withdrawal. Where withdrawal of consent prevents Us from providing a service, We may be unable to continue providing that service to You. This Privacy Policy aims to ensure transparency and protect Your privacy while interacting with SustVest's online services.

Links to Other Websites

Our Website includes links to information on other websites. We do not control these external sites and cannot be responsible for the protection and privacy of any information You provide while visiting them. These sites are not governed by this Privacy Policy. If You have questions about how a site uses Your information, You should refer to that site's privacy statement.

Information Collected

a) We may gather the following information:

• i) Contact details and preferences (such as name, email address, mailing address, phone number, and emergency contact information);
• ii) Biographical and demographic details (such as date of birth, age, gender);
• iii) Payment-related and investment-related information needed to complete a transaction (such as bank account details, credit/debit card number, and financial account information);
• iv) Identity and KYC-related information (such as PAN, address proof, or other identity documents) required under applicable law or by our banking and service partners;
• v) Username and password that You may create when establishing an account on our Website;
• vi) Publicly available information;
• vii) Internet activity data, including Your Internet Protocol (“IP”) address, browsing history, search history, and information on Your interactions with SustVest and our advertisements;
• viii) Device information;
• ix) Geolocation data, such as Your physical location or movements (see “Cookies and Tracking Tools” below).

How Does SustVest Use Personal Information?

a) Generally, SustVest may use Your information to:

• i) Provide and improve our products and services;
• ii) Develop new products and services;
• iii) Fulfill Your requests;
• iv) Offer customer service and handle requests, inquiries, complaints, or disputes, along with other customer care-related activities;
• v) Send You administrative communications regarding SustVest's products or services;
• vi) Inform You about special promotions or offers that may interest You;
• vii) Invite You to participate in surveys about our products or services;
• viii) Better understand the interests of our customers and visitors who use SustVest services;
• ix) Maintain SustVest's online services;
• x) Assess how You and other Users interact with our online services;
• xi) Protect SustVest and our Users;
• xii) Secure our online services, including our Website;
• xiii) Conduct audits related to our current interactions with You;
• xiv) Debug the site and services to identify and fix errors that impair functionality;
• xv) Defend ourselves in litigation and investigations and prosecute litigation;
• xvi) Comply with our legal and regulatory obligations, including KYC and anti-money laundering requirements.

b) SustVest may also use information collected from or about You to offer customized content, including:

• i) Recognizing new or past visitors to our Website;
• ii) Remembering Your personal preferences; and
• iii) Showing You more relevant and meaningful advertisements based on Your interests.

Additional Uses of Your Information

c) SustVest may use Your information for other purposes disclosed to You from time to time. If You send an email or contact SustVest through the Website, we may use the information You provide to respond to Your communication. Additionally, SustVest may archive this information and use it for future communications with You, such as updates, newsletters, offers, new services, and promotions.

d) We may use Your personal information for internal business purposes, including data analysis, audits, developing new products, enhancing our Website, improving our services, identifying usage trends, and evaluating the effectiveness of our promotional campaigns.

e) We may aggregate and/or de-identify data about customers and site visitors and use it for any purpose, including developing and improving our products and services.

Information Usage and Licensing

By providing information on our Website, You grant SustVest the right to use, modify, display, distribute, and create new material from this information to deliver certain services. Any such use of Your personal data will be limited to the purposes described in this Privacy Policy, carried out only on a lawful basis, and in accordance with applicable law. You agree, or confirm that the information's owner has agreed, to allow SustVest to use the information as outlined in this Privacy Policy. With Your consent, we may also use, license, reproduce, distribute, disclose, and aggregate non-personally identifiable information derived from Your Website usage.

Personal Information Sharing

SustVest may share Your information with its group companies and associates, including Sustvest Renewables Private Limited, Sustvest Energy Private Limited, and Sustvest Solar Private Limited. We will not use Your information for any purposes unrelated to our Website or services. Your personal information will not be rented, sold, or shared with third parties, except with our service providers, which include analysis firms, advertisers, payment processors, customer service providers, IT services, web hosting, and development companies. These service providers are required to keep Your information confidential and use it solely to perform their functions for SustVest, and are contractually bound to implement appropriate technical and organisational security measures and to process Your personal data only for the purposes We authorise.

Cross-Border Data Transfers

Your personal data is primarily stored and processed in India. Where We transfer Your personal data outside India (for example, to service providers that host or process data abroad), We will do so only in accordance with the DPDP Act and any restrictions notified by the Central Government, and We will take reasonable steps to ensure that Your personal data continues to receive an adequate level of protection.

Legal and Security Disclosures

We may disclose Your information if we sell part of our product lines or divisions or as required by law to comply with government, judicial, or legal processes. We may also disclose information to protect the safety, rights, or property of our customers, the public, SustVest, or others, and to exercise or defend our legal rights.

Cookies and Tracking Tools

SustVest uses cookies, tracking pixels, web beacons, and other tools to collect information about You to improve the user experience, manage advertising, and provide relevant content. Your browser settings can control cookie acceptance. Information collected includes log data, cookie data, social media data, and device information. We use this data for interest-based advertising and retargeting. You can manage or disable cookies through Your browser settings; please note that disabling certain cookies may affect the functionality of the Website.

User Choices and Rights

You may opt out of offers, promotions, and additional services. To stop receiving marketing communications, follow the unsubscribe instructions in the emails. Even if You opt out, we may still send You non-marketing communications like security alerts and policy updates. You can correct or update Your information online or by contacting us. You may also request the deletion of Your personal information, subject to our legal and regulatory retention obligations.

As a Data Principal under the DPDP Act, You have the right to: (i) obtain confirmation of whether We process Your personal data and a summary of the personal data being processed and the processing activities undertaken; (ii) request the correction, completion, or updating of Your personal data; (iii) request the erasure of Your personal data, subject to Our legal and regulatory retention obligations; (iv) nominate another individual to exercise Your rights under the DPDP Act in the event of Your death or incapacity; and (v) readily accessible means of grievance redressal (see the “Grievance Officer” section below). To exercise any of these rights, You may contact Us using the details provided in the “Contact Information” and “Grievance Officer” sections, and We will respond within the timelines prescribed under applicable law. You are responsible for providing accurate information and, where You provide information about other individuals, for ensuring You are authorised to do so.

Data Retention

We retain Your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to provide Our services, and to comply with applicable legal, regulatory, tax, accounting, and KYC/anti-money laundering retention requirements. Certain financial and KYC records may be required to be retained for a period of up to five (5) years (or longer, as prescribed by law) after the end of Our relationship with You. When Your personal data is no longer required and retention is not otherwise required or permitted by law, We will erase or anonymise it.

Security Measures

SustVest employs reasonable security measures to protect Your information during transmission and storage, including the reasonable security practices and procedures required under the Information Technology Act, 2000 and the rules made thereunder. However, we cannot guarantee the complete security of information transmitted over the Internet. We recommend exercising caution when sharing personal information online. In the event of a personal data breach that is likely to affect You, We will notify the Data Protection Board of India and the affected Data Principals in the manner and within the timelines prescribed under the DPDP Act and applicable rules.

Minor Usage

The Website is intended for use by individuals who can enter legally binding contracts. If You are a minor, You may use the Website only with the involvement of a parent or guardian. For the purposes of the DPDP Act, a child is an individual below the age of eighteen (18) years. We do not knowingly process the personal data of a child, or of a person with a disability who has a lawful guardian, without first obtaining verifiable consent from the parent or lawful guardian. We do not undertake tracking or behavioural monitoring of children, or targeted advertising directed at children. If a parent becomes aware that their child has provided us with information, they should contact us to remove it.

Contact Information

If You have any questions about Your information, please contact us at 2nd Floor, M3M Experia, SCO 32, Sector 113, Gurugram, Haryana 122017, or via email at info@sustvest.com.

Grievance Officer

In accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the DPDP Act, the details of Our Grievance Officer, who may be contacted to address Your queries, requests, or grievances regarding the processing of Your personal data, are as follows:

We will acknowledge and endeavour to resolve Your grievance within the timelines prescribed under applicable law. If You are not satisfied with Our response, You may have the right to make a complaint to the Data Protection Board of India.

Policy Updates

SustVest will periodically inform Users of any changes to the policy, at least once a year. Continued use of the Website indicates Your acceptance of these updates.